Engagement Director

May 2019 - Jan 2020

Pivotal transforms the way the world builds software. The future is being built on Pivotal. Enterprises have adopted our cloud-native platform to unleash software-developer productivity, reduce operational cost, and create an environment for innovation to scale.

As an Engagement Director at Pivotal, I worked closely with some of our largest customers to ensure success. This is included:

• Developing and executing a digital transformation strategy across customer business segments.
• Driving business value and innovation while developing strong customer relationships.

Engagement Manager

May 2017 - May 2019

Akamai helps businesses connect the hyperconnected, empowering them to transform and reinvent their business online. Customers trust our cloud platform to securely deliver high-performing user experiences to any device, anywhere. The Akamai Intelligent Platform™, provides customers with unmatched reliability, security, and visibility into their online businesses.

As an Engagement Manager at Akamai, I worked to maximize customer satisfaction, retention, and growth throughout the relationship. This is included:

• Working across technical pre-sales, program management and service delivery disciplines to help evolve our customer’s cloud strategies.
• Moving strategy from concept to implementation leveraging both the customer’s and Akamai’s strengths.
• Driving business value and innovation while developing strong customer relationships.

Sr. Technical Project Manager

Apr 2016 - May 2017

Akamai helps businesses connect the hyperconnected, empowering them to transform and reinvent their business online. Customers trust our cloud platform to securely deliver high-performing user experiences to any device, anywhere. The Akamai Intelligent Platform™, provides customers with unmatched reliability, security, and visibility into their online businesses.

As a Technical Project Manager, I led technical teams with Akamai enterprise customers to evaluate their web architecture and deliver the appropriate integration solution. This includes, but is not limited to evaluating the customer’s content management and publishing processes, web application architecture, security requirements, DNS configurations, and provide detailed documentation for a custom solution that satisfies the customer’s business and technical requirements.

• Work closely with customers and pre-sales teams to manage and implement customer trials, propose technically feasible solutions and set accurate expectations on effort and timelines for integration. Establish success criteria and act as the single point of contact for the customer for all technical issues and project deliverables (Detailed project schedules, time accounting and technical documentation)
• Lead Akamai University training sessions for new and existing customers.
• Participate in internal projects that help scale the group, implement best practices, and improving our methodology and quality of integrations.

Professional Services Lead

Nov 2013 - Apr 2016

Smartling simplifies and accelerates translation and localization for companies reaching a global market. Using an innovative, cloud-based translation management platform, Smartling helps companies quickly translate their dynamic websites and web and mobile applications, keeping every language and location consistent and up-to-date.

At Smartling my role is to design and lead and manage successful implementations of the Smartling localization solution. As the primary point person for each client engagement my roles/responsibilities include: project scoping, project planning and tracking, technical design, analysis and strategy, and exceptional standards of customer satisfaction.

In an expanded role, I assisted in development and implementation of new processes to create operational efficiencies for the Professional Services team. This included development of Implementation standards, time tracking processes, and productization of services packages to enable and streamline sales.

Technical Architect

Apr 2012 - Nov 2013

As a Technical Architect within Gotham's Microsoft Practice, my responsibilities included working with customers to understand their infrastructure challenges and advising, designing and implementing solutions to achieve stated outcomes.